Refund Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your SlabShield order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at support@slabshield.co.uk before sending any items back. We will provide you with the relevant return instructions and return address.
Items returned to us without first requesting a return will not be accepted.
Return Shipping
If your return is due to an error on our part, such as receiving an incorrect or damaged product, we may cover the cost of return shipping.
If you are returning an item because you have changed your mind or for another reason outside of our control, you will normally be responsible for the return postage costs.
If you have any questions regarding a return, please contact
Cancelling or Amending an Order
Orders can be cancelled or amended before they have been dispatched.
Please contact us as soon as possible at support@slabshield.co.uk if you need to make a change.
Once an order has been dispatched, it can be returned in accordance with our returns policy above.
Damaged, Defective or Incorrect Items
Please inspect your SlabShield order when it arrives. If an item is damaged, defective or you have received the wrong product, contact us as soon as possible at support@slabshield.co.uk.
Please include your order details and, where possible, photographs showing the issue so we can assess it and get things sorted for you.
Exchanges
If you’d like a different SlabShield product, the quickest option is to return your original item in accordance with our returns policy. Once your return has been accepted, you can place a separate order for the product you require.
Refunds
Once we receive your return, we will inspect the item and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please be aware that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since we confirmed your refund was approved and you have not received it, please contact us at support@slabshield.co.uk.