Privacy Policy
Last updated: 10 August 2026
This Privacy Policy explains how SlabShield (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, purchase a product, contact us or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact
If you have any questions about this Privacy Policy, would like more information about how we handle your personal information, wish to exercise your data protection rights or would like to make a complaint, please contact us:
Email: support@slabshield.co.uk
Telephone: 07561 700006
Personal Information We Collect
When you visit our website, place an order or contact SlabShield, we may collect personal information about you.
This may include information that you provide directly to us as well as certain information collected automatically when you use our website.
Device & Website Information
When you visit our website, certain technical information may be collected automatically.
This can include:
- IP address
- Browser type and version
- Device information
- Time zone
- Cookie information
- Pages and products you view
- Search activity
- How you navigate and interact with our website
- Referring websites or sources
We use this information to operate our website correctly, understand how visitors use it, improve performance and user experience, maintain security and, where permitted, measure the effectiveness of our marketing.
Order Information
When you place an order with SlabShield, we may collect information including:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment and transaction information
We collect and use this information so that we can process your order, arrange delivery, provide order confirmations and invoices, communicate with you regarding your purchase, provide customer support and help identify potentially fraudulent transactions.
Payment information may be processed securely by our chosen third-party payment providers. We do not necessarily receive or store your complete payment card details ourselves.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil orders
- Take and process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Respond to questions and customer support requests
- Process returns and refunds
- Detect and prevent fraud or misuse
- Maintain and improve our website
- Analyse website performance
- Comply with our legal and regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted by law
Where marketing consent is required, you can withdraw that consent at any time.
Lawful Basis for Processing
Under UK data protection legislation, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to fulfil an order or provide a service you have requested.
Consent – where you have given us permission to process your information for a particular purpose, such as certain forms of marketing or non-essential cookies.
Legal obligation – where we are required to process or retain information to comply with the law.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This can include improving our website, preventing fraud and maintaining the security of our services.
Sharing Personal Information
We may share personal information with trusted third-party service providers where necessary to operate SlabShield and provide our services.
These may include providers responsible for:
- Website hosting and ecommerce functionality
- Payment processing
- Order fulfilment and delivery
- Email and customer communications
- Website analytics
- Advertising and marketing
- Fraud prevention
- Professional, accounting or legal services
We only share information where necessary and expect service providers handling personal information on our behalf to protect it appropriately.
We may also disclose personal information where required to comply with applicable laws, regulations, court orders or other lawful requests, or where necessary to protect our legal rights.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, information relating to orders may need to be retained for accounting, taxation, legal, fraud-prevention and customer service purposes.
When information is no longer required, we will take appropriate steps to delete or anonymise it where applicable.
Your Data Protection Rights
Depending on the circumstances, UK data protection law provides you with rights relating to your personal information.
These can include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing
- Object to certain types of processing
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
These rights are not absolute and may be subject to certain legal exceptions.
To exercise your rights, please contact us at support@slabshield.co.uk.
Cookies
Cookies are small files that are stored on your computer, mobile phone or other device when you visit a website.
SlabShield may use different types of cookies, including those required for the website to function as well as analytics, performance, advertising and preference cookies.
Cookies can help us:
- Keep the website functioning correctly
- Remember your preferences
- Maintain your shopping basket
- Understand how visitors use our website
- Improve website performance
- Measure advertising effectiveness
- Provide a more relevant browsing experience
Some cookies are session cookies, which generally expire when you close your browser. Others are persistent cookies, which remain on your device until they expire or you delete them.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Managing Cookies
You can control or delete cookies through your browser settings.
Most browsers allow you to block cookies, delete existing cookies or receive notifications when websites attempt to place cookies on your device.
Please be aware that disabling certain essential cookies may prevent parts of the SlabShield website, including shopping and checkout functionality, from operating correctly.
You may also be able to manage your preferences through the cookie controls available on our website.
Marketing
Where permitted, we may use your information to send you news, product launches, offers or other information about SlabShield.
Where consent is required, we will only send these communications after receiving the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting support@slabshield.co.uk.
Stopping marketing communications does not prevent us from sending essential transactional communications relating to an order you have placed.
International Data Transfers
Some third-party service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection legislation and that appropriate safeguards are used where required.
Automated Decision-Making
SlabShield does not intentionally use customer personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
Some payment, ecommerce or fraud-prevention providers may use automated systems to identify potentially fraudulent or suspicious transactions.
Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the relevant privacy policy when visiting an external website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal and regulatory requirements.
The latest version will be published on this page together with an updated revision date.
Complaints
If you have a concern about how SlabShield has collected or used your personal information, please contact us first so that we have an opportunity to investigate and respond.
Email: support@slabshield.co.uk
Telephone: 07561 700006
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.